Terms & Conditions
Terms and Conditions
Article 1 – Definitions
In these Terms and Conditions, the following definitions apply:
Withdrawal period: the period during which the consumer may exercise their right of withdrawal;
Consumer: any natural person not acting for professional or commercial purposes who enters into a distance contract with the entrepreneur;
Fixed-term contract: a distance contract relating to a series of products or services whose obligations are spread over time;
Right of withdrawal: the option for the consumer to withdraw from the distance contract within the withdrawal period;
Entrepreneur: the natural or legal person who offers products or services to consumers remotely;
Distance contract: a contract concluded between the entrepreneur and the consumer under a system organised for distance selling or service provision, using one or more means of distance communication exclusively;
CESOP: the Central Electronic System of Payment Information introduced by the EU to monitor payment service providers.
Article 2 – Identity of the Entrepreneur
Customer service email: info@Maria-nicosia.com
Article 3 – Scope
These Terms and Conditions apply to every offer issued by the entrepreneur and to every distance contract concluded.
Before entering into the contract, these Terms and Conditions are made available to the consumer electronically or otherwise.
Article 4 – The Offer
Offers are non-binding. The entrepreneur reserves the right to modify any offer.
The offer clearly specifies the total cost, including shipping fees, customs duties, and any other charges imposed by the postal service or carrier.
Article 5 – The Contract
The contract is concluded once the consumer accepts the offer and complies with the specified conditions.
The entrepreneur immediately confirms acceptance by email.
Article 6 – Right of Withdrawal
The consumer has 14 days from receipt of the product to withdraw from the contract without stating any reason.
Return shipping costs are borne by the consumer when exercising the right of withdrawal.
Article 7 – Consequences of Withdrawal
The entrepreneur will refund payments within 14 days of withdrawal, provided that the product is returned in its original condition and packaging.
Article 8 – Customs, Import Duties and VAT
8.1
All products offered and sold through this website are shipped under the Incoterm Delivered Duty Unpaid (DDU) as defined by Incoterms 2000. This means the customer is solely and entirely responsible for all costs and obligations related to importing goods into the destination country.
8.2
These obligations include, but are not limited to:
(a) payment of customs duties, VAT, GST, or any other applicable taxes at the point of entry;
(b) clearance fees, brokerage, inspection, or handling charges imposed by customs authorities, postal services, or carriers;
(c) compliance with local laws, product regulations, restrictions, and certifications required in the country of delivery.
8.3
The seller (hereinafter “the entrepreneur”) does not act as the official importer for any order. Legal ownership and responsibility for the goods transfer to the customer upon shipment.
The entrepreneur is not liable for delays, seizures, refusals, or penalties resulting from the customer’s failure to comply with import regulations or pay required fees.
8.4
The entrepreneur provides the necessary commercial documentation for international shipping (including, where applicable, a pro forma or commercial invoice, product description, and declared value). However, the entrepreneur does not guarantee that the documentation or products will meet the specific regulatory or technical requirements of the destination country.
The customer is solely responsible for verifying whether the ordered goods are permitted for import, restricted, or require special permits/licences.
8.5
The customer agrees to indemnify and hold the entrepreneur harmless from any financial liability, claim, penalty, or charge imposed by customs authorities or third parties due to the customer’s failure to comply with applicable import regulations.
8.6
Customers are strongly advised to contact their local customs authority or consult relevant import guidelines before placing an order to avoid unexpected fees, delays, or refusals at the border.
Article 9 – CESOP Compliance
From 2024 onwards, payment service providers will record transaction data in the CESOP (Central Electronic System of Payment Information) in accordance with EU regulations.
The entrepreneur complies with these regulations, which may affect the monitoring and reporting of payments.
Article 10 – Compliance and Warranty
The entrepreneur guarantees that products comply with the contract and legal requirements.
Claims regarding defects must be submitted in writing within 14 days.
Products must be returned in their original packaging and condition.
Article 11 – Delivery
Orders are delivered within a maximum of 30 days, unless otherwise agreed.
In case of delay, the entrepreneur will inform the consumer within 14 days of the order date.
Orders are shipped under conditions that make the customer the recipient and responsible for all import-related processes.
The entrepreneur ensures that products are shipped in compliance with international regulations but assumes no liability for delays or issues during customs clearance.
Failure by the customer to meet customs obligations is not grounds for cancellation or refund of the order.
Article 12 – Complaint Handling
Complaints must be submitted in writing within 7 days of discovering the issue.
The entrepreneur will respond to complaints within 14 days.
If additional time is needed, an estimated response period will be communicated.
Article 13 – Disputes
These Terms and Conditions are governed by Dutch law.
Disputes will preferably be resolved amicably.
If necessary, disputes shall be brought before the competent court in the Netherlands.